To Write or Not to Write: Utilizing the Future Template to Manifest Our Dreams by Anna Schott, LISW-S
I know I’m not the only one grappling with transitioning from full time therapist to other professional pursuits, such as consultation, training, writing, etc. I’ve had plenty of conversations with friends and colleagues about this very topic and our woes are very similar: there are too many clients to see, too many family obligations to juggle, not enough time in the day, etc. I don’t have the answer, but I figured the more I share my intentions for this transition, the more likely it is to manifest (and please feel free to share any ideas you may have in the comments section below!).
I feel an internal drive to grow professionally by developing trainings and writing, but this conflicts with my present obligations. As I think of all the challenges I face in making this transition, the biggest one is the overall feeling of guilt. I have a full caseload of clients, and they need to see me. If I schedule time out of my workday, which I have tried to do with little success, I feel like I’m not doing enough for my clients by not seeing them as often as needed or not taking on new clients. About three months ago, I blocked off Fridays on my schedule to dedicate time to manifesting my goals; ask me how many Fridays I haven’t seen clients, and the answer would be not very many. If I try to set aside time at home in the evenings or weekends, I wrestle with the guilt of not doing enough for my kids and family. If I tell them to leave me alone for an hour...well, it’s just not feasible. I get one or both of the kids looking of my shoulder, asking me what I’m doing and am I done yet - that was my night last night. Again, it brings up the feelings of guilt and the belief “I’m not doing enough”.
We do have this amazing ability as EMDR therapists to process through blocks that keep us from realizing our greatest potential. We can come up with every excuse in the book not to take steps forward, but at the end of the day, we have to push out of our comfort zones and address the fact that we are scared our greatest fear will be realized and reinforce the negative beliefs of “I’m not good enough”, “I’m a failure”, “I’m not doing enough”, etc. By using the three-pronged model, we can identify and reprocess the origins of our negative beliefs, reprocess any current triggers, and install a future template to help us push through to achieve our goals. Installing a future template is often a part of EMDR therapy that is overlooked and minimized, but it can be extremely transformative. By being able to visualize an image of how you want to handle situations in the future, such as writing a book or conducting a training, with a positive cognition, such as “I am good enough” or “I am successful” can open us to manifesting these positive visualizations. It allows us to have a firm grasp on what we want in our future moving forward and gives us the momentum to take the first tentative steps.
This feels like one of those leap of faith moments, and I have to remember that I’ve been here before. I took a leap of faith when I went into private practice after working at a nonprofit with salary, benefits, vacation time, and a sense of stability. Though working at the agency was beneficial in many different ways, I outgrew it and knew I had to let go of that old familiar sense of safety to venture out to start my own holistic private practice. It’s the same driving feeling now as before - this is just something I have to do in order to be true to my authentic self. When I went through that transition before, I had to trust my instincts that this is the right move and remember that new opportunities won’t present themselves if I’m still holding on to old stuff. I have to take my own advice, let go of the old to embrace the new. This is my promise that I make to myself, to be intentional about my goals and not waver in the face the fear, and I hope you make this same promise to yourself. We counsel our clients to trust the process and learn to let go. Now it’s our turn.
I have lived the expressive arts since I was born. In my childhood home we had very few rules. At any given time, you would find one sister painting a mural on the wall while another sister was playing the mandolin and making cheese in her closet. Mom would be making our fringe vest in the breakfast nook and another sister would be making jam… all before taking the bus to meet my big sister’s guru for chanting. Don’t forget to drink the sassafras tea my mom had brood... got to keep the immune system strong. I remember my first journal was a Virginia Slims blank book that I got for free by collecting my mom’s cigarette cartons and sending them in to the company for the prize of a lovely maroon book with a fancy woman on the cover. I would write the story of my life deep into the night while my sister hurled shoes at my bed so I would turn off my flashlight. My mother never put a border around what our souls wanted to do. There were no boundaries….no walls and no safety. Our creative expression was respected and indulged. It was simply our way of life. I would invite friends over for sleep overs by candlelight, makeovers and Mickey Mouse club. This was all pure joy in the middle of inner-city Cleveland nestled between drug deals and frozen pipes... the magic of pure no holds barred self-expression was my sanctuary.
The highlight of junior high was playing Tina Turner and singing Proud Mary, swinging my hard pressed hair, dancing wildly and rolling on the river. Expressing myself through music, writing, dance and potion making saved me from the pain of poverty, sexual assault, and eczema. When I went to college, I wanted to be a dance therapist. Not because I was a trained dancer but because dancing saved my life. As a child I would put on the Motown Christmas album and spin around until I was so dizzy with joy that it did not matter that we had no gas or lights or food in the refrigerator. As a teen I would leave work at McDonalds at 2:30 am and go out dancing until sunrise…6:30am when the club closed. It was called night flight and the rhythm would fly me to another world. I did not know at the time that I was putting myself in a trance. I simply knew that moving my body to the pulsing beat made me feel joy: I could breathe, I could do life as it showed up. So of course, I would want to dance my way through college. The catch was that they had no such major at my school. I settled on psychology as my major and fit in all the other treasures I wanted to learn and experience outside of my formal academic training.
My challenge academically and professionally was always the quandary of how do I blend my love of dance, therapy, service, travel, metaphysics, health, teaching, healing arts into some professional identity? Eclectic is how I had described myself. Holistic became a term I began using 20 years ago when I participated in a Crone/Sage ceremony (Initiation into the Wisdom years of a Woman) for a friend’s 60th birthday. The facilitator of the circle was a holistic psychologist and she embodied the sacred expressive arts. I began to see the blending of my worlds. Yet, the practicality of blending all of these aspects of myself into my daily professional life remained somewhat of a challenge.
It was 2011, I remember getting the call from Dr. Tanya Edwards at the Cleveland Clinic Center for Integrative Medicine. “I hear you are a wonderful hypnotherapist,” she said…come join us. At the time I had not heard of Dr. Edwards so I thought it was a friend from Cleveland pranking me. I would receive 5 more messages like that before calling her back. It was not until I saw her on the Dr. Oz show that I realized this woman was real, not a prank and we looked like we could be cousins! When I returned her call she simply said, “I have been waiting for your call.” I asked did she need me to send my resume and she simply said, “I know everything about you I need to know. Come do what you do.” Perhaps I stopped breathing for a moment when she said these words because doing what I do, in the way I do it had always been a challenge in most therapeutic work settings. Dr. Tanya Edwards told me that she did not bring me to Cleveland Clinic to work with individual patients but for the creative ability and spirit I carry. “You are a Goddess High Priestess….do what you do.” Well I simply thought I had dropped into the 5th dimension of some other universe. Dr. Edwards became my dear sister friend mentor and beloved colleague. I had the pleasure of training and working with her until her death in March of 2014. My use of creativity in my work is a way of also honoring her light and life. Dr. Edwards helped me stoke the flames of my creativity and to share it with a larger audience.
When I received that initial call from Dr. Edwards I was on leave from my tenured position as a Professor of Counselor Education. I was worn out. The Chair of my Department was chronically displeased with me and would lobby against my promotion at the University. He would tell me that I was too creative and relational, and he needed someone who was methodical and organized. I was not that person. I am the one who tries every key on the key ring until I see a crack in the door… a glimmer of light shining through the darkness. Essentially, as a therapist (and a human) I have always believed in using a variety of tools to unlock the emotions hidden within a person’s heart and soul. This is how I taught, and this is how I live. Don’t do yoga they would say. Why are you meditating with your students they would say. It’s a hazard to burn that oil or hypnosis opens the door to the devil they would say. What are you doing with bubbles in your practicum class…Turn your music down...are you drumming again? Did I see you and your client hugging a tree? Creativity has been the foundation of the therapeutic process for me. The fluidity of expression is my elixir.
The expressive arts therapist certification program has given me the long-awaited structure, scaffolding, philosophy and supportive community to truly be the creative holistic practitioner that I am. I have been lovingly challenged to stretch myself far beyond my comfort. This journey has given me a firm foundation to gather the broad palette of my services under an umbrella with a solid base. When asked what my work with bees has to do with therapy and healing….I say it is a part of expressive arts therapy and certainly it is. My journey into the certification process has given me the empirical support to relay to others the methods of my practice. I was born an expressive arts therapist because it is a part of my indigenous, tribal nature. This is how my ancestors healed. This is what we do naturally and some academic and heart wise people were able to observe and research these healing ways and put it into a form. Growing up my father would always tell me not to let people know what I really do because no one would believe I had an education. He felt that my true way of practicing therapy was not legitimate because it was not a part of mainstream culture. Working roots or someone getting the Holy Ghost through sound and movement, shaking, rocking, tapping, clapping, wailing all a part of healing. Don’t tell he would say. I always know who is open to working in this way…don’t worry Dad.
My father is no longer concerned. When I began working at The Cleveland Clinic Center for Integrative Medicine, he said he wished he had taken hypnotherapy serious years ago. We now drum together, do yoga and sound healing together. He is open and the closet door is wide open. All of the expressive arts healing modalities are on the table for use and exploration. In my certification journey I have gathered courage to sing in public, I have begun to use paints and not fear the blank page as much. I have gathered my napkins and old envelopes and published my first book of poetry. I have fallen into the arms of an amazing community of expressive artist and healers. I have danced more in public and shared a specific therapeutic dance within the African American community as a healing ritual for the 400 years of trauma caused by slavery. I am more intentional and clearer about using movement to heal generational trauma. Freeing my creativity and exercising new ways of self-expression has inspired more creativity and courage to go to the edge of my creative desires. All the doors are open to me and the key is in my hand. The Expressive Arts Community is a circle of healers I am forever grateful to be a part of. Ase, Amen, Amin.
Addiction is a dissociative response. Sounds like common sense, right? For many years we’ve operated in our practices fueled by this assumption. As individuals in personal recovery, the link between unhealed trauma/dissociation and addiction has been blatantly obvious. Even when we share our work with people on developing this new model of Addiction as Dissociation, we are met with a great deal of, “Well yeah, obviously.”
Yet the reality is that no contention in the literature has been directly made addressing this link… until now. The connection between unhealed trauma and addiction has been well asserted, with giants in the field like Gabor Mate, Bessel van der Kolk, and many others speaking to this link. What about dissociation? Dissociation comes from the Latin word meaning to sever. When an experience or a moment becomes too overwhelming for a person’s system to handle, we have a tendency to sever from that present moment, or from our core self. Dissociation is a very normal response of the brainstem that can activate when we are met with overwhelming distress. Dissociation can be adaptive (e.g., spiritual pursuits, proper use of guided imagery, daydreaming, the Netflix binge when you need to decompress) or maladaptive. When the manifestations of dissociation are maladaptive, they are likely to cause functional impairment. The various signs and symptoms of addictive responses can be examples of this phenomenon. Moreover, maladaptive manifestations of dissociation result when traumatic experiences or stressful events have not been processed and reconsolidated.
Both of us have been working very hard in 2019 to scour the literature and create a model that we are now calling Addiction as Dissociation. Regardless of your adopted stance on addiction (e.g., a disease, a response to trauma) or whether you even like the word (i.e., you may prefer behavioral compulsivity), this model will likely be relevant to your practice. We’ve prepared a table version of the model that you can examine in this blog. You are welcome to share it and we also value your comments on what resonates and what may still need refinement. Our scholarly paper that fully supports the contentions and flow of the model is currently under review and we will keep you posted about the more formal debut of this model to the world.
Too Cautious or Not Cautious Enough: Thoughts on the Need for Dissociation Training for EMDR Therapists by Teresa Allen, MFT
Since dissociation is the essence of trauma, it’s not possible to treat trauma without understanding dissociation. As EMDR therapists, we need to understand it. In my view, there are two opposite issues with EMDR therapists and dissociation, and therefore with how to approach education about it.
Some of us find dissociation intimidating and see it as too risky to work with, to the point of being spooked when it emerges in training practicums or in a session. Some of us refer out immediately when we see it. I’m calling this the Too Cautious group, sending clients to another clinician at the first indication of dissociative process, and thus missing an opportunity to help people with all that we know about the Adaptive Information Processing model and EMDR.
While some may be too cautious with dissociation, others know too little about it and so are not cautious enough. This group is not always aware of the potential risks that come with inadequate history taking and preparation. I’m calling this group the Not Cautious Enough group. While I realize there are different views on this subject, my belief is that premature, unprepared processing of memories can result in destabilization and put a client in serious jeopardy resulting in the need for significant therapeutic repair.
Both the Too Cautious group and the Not Cautious Enough group--all of us--need more information about working with persons with dissociative symptoms. What’s needed is training that normalizes and demystifies the subject, while at the same time informing us about ways to recognize and effectively work with it, using Adaptive Information Processing principles and EMDR Therapy Standard Protocol modifications.
Dissociation training should include direction in learning about our own dissociative tendencies and ego states. Reflecting and learning about ourselves in this way can help to make this important subject less “other.” In this way, we can approach learning about dissociation with much less fear. It is after all, something our brains were built to do. One problem is the question of what exactly is dissociation.
One group of authors in treating complex trauma, describes dissociation as “a continuum of non-realization: not real, not true, not mine, not me.” Kathy Steele identifies four ways dissociation is defined in the literature.
Steele points out that alterations in awareness and consciousness are treated with mindfulness; shutting down is treated with physical reactivation; and depersonalization (the most challenging) can be treated with mindfulness. Dissociation of self is treated with mindfulness, reactivation, and system, or “parts,” work.
So, I’m proposing that, as EMDR therapists, we find ourselves sometimes too put off by dissociation and think we cannot work with clients who dissociate. Or, in the opposite direction, a lack of caution with dissociative clients can lead to significant risk, since memory work might be done without proper preparation and stabilization.
Training about dissociation is needed for both groups of us--and everyone in between. The question is how to deliver training in a way that normalizes dissociation as something we all do, and in a way that empowers clinicians to feel we are competent in assessing and treating more serious dissociation and its many attendant issues. With proper preparation and modifications, EMDR Therapy and the Adaptive Information Processing model are powerful tools for helping persons with dissociative symptoms to heal and lead healthy lives. With adequate attention paid to preparation techniques and Standard Protocol modifications, we as EMDR therapists can more effectively treat clients with complex trauma backgrounds and dissociative symptoms.
Gonzalez, Anabel and Dolores, Mosquera, EMDR and Dissociation: The Progressive Approach, First Edition (Revised), 2012.
Knipe, Jim, EMDR Toolbox: Theory and Treatment of Complex PTSD and Dissociation, Second Edition, 2019.
“Dissociation: Sharing From a Personal Place, An Interview with Jamie Marich,” in Go With That, EMDRIA Magazine, June, 2019, pp. 5-6.
Jamie Marich, “Session 424: Demystifying and Humanizing Dissociation in EMDR Therapy Practice” EMDRIA Conference, 2019.
Kathy Steele, Suzette Boon, Onno Van der Hart, Treating Trauma-Related Dissociation: a Practical, Integrative Approach. W.W. Norton & Company, 2017, p. 4.Kathy Steele, “Advanced Issues: Chronic Shame, Resistance, and Traumatic Memory,” Presentation at EMDRIA Kansas City Regional Network, March 1-2, 2019, Kansas City.
Kathy Steele, Webinar on Dissociation, May 25, 2019.
Mosquera, Dolores, Working with Voices and Dissociative Parts Disorders, Institute for the Treatment of Trauma and Personality Disorders, 2019.
“EMDR Adult, Complex Trauma & Dissociation Specialist Intensive Program
An Integrative Progressive Approach to Developmental Trauma: Working with Complex PTSD and Dissociative Disorders,” Dolores Mosquera and Kathy Steele, Agate Institute, Phoenix, July, 2019.
Over the years I’ve been met with, “Oh, you do qualitative research,” in a tone that suggests: That’s cute, but what does it really prove? The findings from qualitative research won’t really help to advance the scientific aspects of trauma therapy. The field and the people making the decisions about what constitutes evidence-based practice want the numbers, the empirical data. Especially when we promote approaches like EMDR therapy. We have to prove it works with science to the naysayers!
What if the important things just can’t be measured with numbers?
At heart, I am a phenomenologist and I believe that they can’t be. Phenomenology is more than just the study and observation of “phenomena,” as people often surmise. Edmund Husserl (1859-1938), the father of the phenomenology, emphasized the importance of lived experience. He rejected the Galilean notion that the human experience could be quantified. When I first studied Husserl during my doctoral program, it seemed as though my whole existence had been validated. When I absorbed that specific teaching, an audible, “Yes! This!,” came out of my mouth during a late night reading session on the couch. My declaration was so loud, it woke up my partner at the time.
Having been raised by a math teacher mother and cheered on by her math teacher father, I was encouraged to study science and math with top priority when I was in school.
“That’s where all the jobs of the future are,” my mother reasoned.
I advanced to organic chemistry and calculus II in my undergraduate studies, forcing myself to get A’s. And yet I truly failed to see how any of it mattered in making me a better person. To be clear, I’m not one of those anti-science types. I recognize the massive importance of empirical inquiry and believe that quantitative thinkers are necessary in an enlightened world. Yet they do not hold all the pieces of the puzzle as the black-and-white ethic that keeps us stuck in the fearfulness of modern times would have us believe. Sometimes what they measure in numbers doesn’t reflect the reality of others’ lived experiences. Intoning the wisdom of a professor in my doctorate program, quantitative inquiry may be like the skeleton of a system, but qualitative offers the muscles, the blood supply, and the vital organs. We need the entire system in order to move forward.
I’ve always seen the world in themes, colors, emotions, and stories. Savoring and reinventing communication is my favorite art form. When I was in school trying to make people believe I was good at math and science, I excelled the most in social studies, English, and the performing arts. They seemed to make my miserable life brighter and worth living. Oddly, I managed to qualify for the International Science and Engineering Fair my junior year of high school. Even my teammates wondered how the content of my project was strong enough to make it through the Ohio selection process. Quite frankly, it was on the power of my presentation skills and connecting the dots of relevance of the science to modern consumers. Indeed, in the field of counseling studies, empirical inquiry is often described as being able to prove that something works, whereas qualitative inquiry shows us how something works. Even as a kid, that was my strong suit!
When I “came out” to my mother during college to tell her I was not going to go the pre-med track, but rather, had decided to study History and English/Pop Culture, I thought she was going to have a heart attack.
“But math… science… that’s where the future is at.”
I told her I was willing to take the risk.
The flow of life brought me to a career in clinical counseling and I became a doctor, although not the type she wanted me to be. I quickly became the kind of counselor who knew I could not be guided by research alone. Client preference, context, culture, and clinical judgment emerging from my own lived experiences (all components of evidenced based practice according to the American Psychological Association[i]) also guided me. Working to heal and to understand myself translated into my enhanced clinical efficacy, as shown by more favorable client outcomes. I took to qualitative phenomenological research like a duck to water. Especially as someone with a mind that has always felt like a mosaic, in it I found beautiful lenses through which to study the world and the people in it.
During the 2008 EMDR International Association (EMDRIA) conference, I won first prize in the research poster competition for my dissertation pilot study on the use of EMDR therapy in addiction continuing care. I was the only qualitative study in the competition, and both research committee chairs, almost through gritted teeth, told me that I was the first qualitative project to ever win the award.
“What can I say, the methodology was solid,” one of them said.
That is an important point to emphasize. Qualitative research is not about pulling concepts out of mid-air or fishing for the lived experience of others’ just to prove your point. There is a systematized way to analyze themes in order to draw conclusions. For instance, Amadeo Giorgi’s Descriptive Phenomenological Psychological Method is a simple yet effective process for reading data—people’s descriptions of their lived experience with the phenomenon being investigated—to extrapolate the common threads. Elisabeth Kübler-Ross used a similar style of research in her work. Brené Brown, who is single-handedly changing the world with her teachings of overcoming shame through vulnerability and courage, is a qualitative researcher known for using such methods. The rich lessons of humanity reveal themselves in themes and stories in a way numbers may never do them justice.
So, that dissertation research went on to get me two publications in major journals of the American Psychological Association, Psychology of Addictive Behaviors and The Journal of Humanistic Psychology. Yet these studies from 2010 and 2012 are rarely, if ever, cited in literature reviews on EMDR therapy. Indeed, one of my major criticisms with Dr. Shapiro’s final edition of EMDR Therapy: Principles, Protocols, and Procedures (2018) was that aside from mentioning a few case studies in passing, not a single, substantial qualitative study was cited. And a lovely collection of qualitative literature exists on EMDR therapy that goes beyond case studies, yet the community at large rarely seems to look at them. In our desperation to prove that EMDR works, we may be missing vital information on why it works and how it brings about transformation in the lives of people we serve. I venture to guess this experience is not unique to the field of EMDR therapy.
Indeed, in another area of psychology that interests me greatly, the study of dissociation, I observe similar problems. My lived experience with dissociation is truly lived experience. As followers of my work know, I’ve talked and written openly about my own struggles with dissociation. I gently tested the waters as early as 2011 and in 2018, I came out very fully and unapologetically. I challenged people interested in dissociation to look beyond the heavy textbooks and the numeric inventories like the Dissociative Experiences Scale (DES) and the clunky Multidimensional Inventory of Dissociation (MID) and into their own lived experiences as a treasure trove of inquiry. Being dissociative is a fundamentally protective mechanism of humanity that we’ve all experienced in one form or another. There is nothing fundamentally wrong with using quantitative measures and other people’s scholarly writing to help yourself and the people you work with better understand dissociation, especially if it helps the client. Yet if you are only using the quantitative and other people’s citations to advance your study, you are missing big parts of the picture.
At the 2019 EMDRIA Annual Conference, my identity as a qualitative thinker connected to the beautiful circle that began eleven years earlier as an eager doctoral student. I won EMDRIA’s Advocacy Award for my willingness to be out about my own struggles and use platforms like YouTube and blogging to translate the how and why of EMDR therapy to the masses. Two other happenings at the conference, however, helped me further connect to why I love being a qualitative phenomenologist so much. First, Dr. Derek Farrell, an English EMDR scholar and only EMDR trainer in the world to offer a master’s degree specific to EMDR therapy, endorsed the importance of qualitative research during his Sunday keynote address. He expressed that quantitative research is very top-down in its orientation, whereas qualitative research is bottom-up.
I squealed with the same enthusiasm that woke my partner up back when I first read Edmund Husserl. Finally, a member of the EMDR establishment was making such a bold pitch for the necessity of what thinkers like me can do. In trauma therapy, we generally teach that top-down interventions are very cerebral, whereas bottom up interventions primarily address the body, emotions, and visceral experiences. In sum, we need both top-down and bottom-up, yet what EMDR therapist have long identified as missing from traditional talk therapy is the bottom up. This bottom-up has also been missing from psychotherapy research or dismissed as not that important. That attitude must change if we are going to maintain the soul of our work while also pushing for empirical data. People are holistic beings, so why can’t science be total and integrative as well? Qualitative is artful yet it is not just art. Rather, it is art with power to illuminate the science and make it more relevant and applicable to the people it serves.
Later that day I went on to give a ninety minute talk on my own lived experience as a woman in recovery from a dissociative disorder and how that’s informed my work as a clinician. Every other time I heard a presentation on dissociation at the EMDRIA conference, while not doubting its content and relevance, I felt offended that people like me were being talked about in such cold and technical terms. Something vital has been missing that couldn’t be measured by any score on the DES or the MID, both of which can be very difficult and even impractical for people with dissociative minds to take. Not only that, they attempt to measure in numbers a phenomenon that is experienced in qualitative layers. During the Q & A period I fielded a criticism that my presentation did not rely enough on the citations of others and that perhaps I misunderstood the intent of someone whom I did cite. I answered that by framing this presentation as a true sharing of phenomenology, I wanted to shift the paradigm, or at least open up another portal of inquiry. Some people are not ready for that, which I expected. And yet for the people who are, you are in for a treat.
A few questions later another individual came up to the microphone and asked about a case he was working on where an emerging seven-year old part perplexed him. I asked him a few questions back about his own lived experience as a seven-year old and as the parent of a seven-year old. I wish that other members of the audience could have seen on the big screen just how much his face let up when he realized the answer was with him all along. And when he realized that, he knew exactly how to proceed with his case.
In response, I said, “No citation will teach you that.”
While citations and research, even qualitative research, is important, what life as a phenomenologist has taught me is that your own lived experience have more to teach you than you’ve ever imagined. Learning about the lived experiences of others, with an open mind and heart, and letting them communicate with your own will change the world. That is the future of which I want to play a colorful, thematic, multifaceted, holistic part.
So Mom, I love you, and I respectfully disagree with your career guidance. My present—and my future—is qualitative.
[i] American Psychological Association Presidential Task Force on Evidence-Based Practice, “Evidence-Based Practice in Psychology,” American Psychologist, 61, no. 4 (2005), 271-285.
Photo Credit: Paula Lavocat
Institute for creative mindfulness
Our work and our mission is to redefine therapy and our conversations are about the art and practice of healing. Blog launched in May 2018 by Dr. Jamie Marich, affiliates, and friends.