Organizational Policies

Grievance Policy

The Institute for Creative Mindfulness welcomes feedback and the opportunity to addresses program participant grievances. Grievances, continuing education approvals, refunds, and any other questions or concerns should be directed to the ICM team by submitting an entry to this form.

Any grievances are discussed at a quarterly team meeting of ICM senior leadership, following the receipt of such a request. ICM senior leadership consists of founder and director Dr. Jamie Marich, senior faculty member Amber Stiles-Bodnar, senior faculty member and psychologist consultants Stephen Dansiger and Mara Tesler Stein, senior faculty member Suzanne Rutti, social work consultant Rachel Weaver, and marriage and family therapy consultant Megan Miranda. The ICM team will respond to such requests within five business days of coming to a decision regarding that grievance. ICM also holds monthly team meetings and quarterly Diversity and Inclusion Committee meetings. Depending on the nature of the grievance, ICM reserves the right to discuss the grievance in that forum.

Participants also have a right to issue a complaint with any of the continuing education approval sources connected to our trainings if you feel your rights as a learner have been violated or disrespected. These include but are not limited to the the EMDR International Association, the American Psychological Association, the National Board of Certified Counselors, the Association of Social Work Boards, and the Ohio Counselors, Social Workers, Marriage and Family Therapists Board We hope we can arrive at a mutually agreeable solution.

Refund Policy

If cancelling prior to two weeks before a scheduled event, trainees are entitled to a full refund less a 5% processing fee OR the option to apply the dollar amount paid towards a future training with the Institute for Creative Mindfulness. If cancelling less than two weeks before a scheduled event, trainees are entitled to a 50% refund, OR the option to apply the dollar amount paid toward a future training with ICM. Only medically documented reasons or family deaths are considered as an exception to this policy. No-shows are not eligible for a refund. In the case of inclement weather, should we cancel the training, your registration would simply be moved to our rescheduled date. If the rescheduled date isn’t available for you, we can offer you another date or issue a refund. If you terminate your training or need to leave it early for any reason, you are not eligible for a refund. Attendance at the entire training is required for our program to remain compliant with EMDRIA standards. All other situations will be handled on a case-by-case basis. Please email us at support@instituteforcreativemindfulness.com with any questions or concerns.

Replacement Documents Policy

Replacement documents (certificates of completion, CE verification, wall certificates, etc.) can be replicated in the event they are lost or unavailable. ICM reserves the right to charge an administrative fee of $10.00 per document for replacement if the request is over 30 days from when the document was originally issued. Please email us at support@instituteforcreativemindfulness.com with any questions or concerns.

Social Media Policy & Contacting Dr. Jamie Marich

• No advice related to diagnosis or treatment can be given to people who are not direct clients or consultees, and never over social media. Advice of this nature must be kept in client or consultation records according to the standards applicable to those relationships, including relating to privacy and client confidentiality. Participation in or on these social media platforms (including the Private Messaging) does not create a professional relationship between the participant and Dr. Jamie Marich.
• Please refrain from using Private Messaging on any of Dr. Jamie Marich’s pages (personal or professional) to ask business questions, including but not limited to requests for treatment providers and professional consultation questions. Please direct all questions to: support@instituteforcreativemindfulness.com
• Due to the high volume of messages being received in our inboxes please consider starting discussions in one of the many groups that Dr. Jamie Marich maintains for her students or the general public: Trauma and the 12 Steps Networking Group or Dancing Mindfulness and Expressive Arts Community Forum are most ideal. Dr. Marich attempts to be as interactive as possible in these groups, yet will set a boundary if conversations step into the realm of professional consultation. Messages in our social media inboxes may not receive a direct response.
• Threatening or abusive behavior towards Dr. Jamie Marich or any member of her community forums will not be tolerated and will result in an immediate block or ban from all groups related to Dr. Marich and her businesses and reports to the social media group, as appropriate or necessary, in Dr. Marich’s sole discretion. Harassment, racist behavior, or hate speech towards other members on these forums are pages will also result in an immediate ban.

ADA Support & Disability Accommodation

All venues used for in-person trainings are ADA-compliant. For both in-person and online trainings, if you require assistance, the Institute for Creative Mindfulness is willing and committed to make reasonable accommodations. Please contact us – by regular U.S. mail at P.O. Box 334, Bath, OH 44210, by telephone at 330-203-1141, or by email at support@instituteforcreativemindfulness.com – if you have any questions or concerns or if you need to make such a request. The ICM home office requests a 30-days advanced notice for any accommodation requests to allow us to work together on your request.